Partner Portal for SERVICE-REISEN: Simplifying Collaboration Digitally

Through a central partner portal, SERVICE-REISEN consolidates information, bookings, and administrative processes onto a single platform. This gives B2B customers quick access to relevant information and documents.

Partner companies participating in the pilot phase

Tour operators on a single platform

month project duration

Shortcuts to the project

SERVICE-REISEN is a leading provider of packaged tour services in the B2B sector throughout the German-speaking world. To collaborate with up to 4,000 tour operators, the company needed a modern digital platform that would centrally consolidate information on trips, booking processes, and documents. The previous system landscape was spread across various applications and communication channels. Partner data, booking information, documents, and coordination details from a custom-developed ERP system needed to be combined with information from other applications for customers. The goal was therefore to create a digital partner portal that simplifies and digitizes processes, integrates existing systems, and remains flexible for future expansions. Together with SERVICE-REISEN, we developed a modular platform architecture based on MySite DXP, supplemented by Microsoft 365, Power Platform, Microsoft Bookings, busdesk pro, and the team neusta Ancillary Hub.

How We've Streamlined Digital Collaboration with Our Partners

Key features include:

Centralized management of partners, users, and travel and booking data
Digital travel and booking views, including document and invoice management
Multilingual platform with appointment scheduling, automated processes, and mobile access via a driver app
Quota and ancillary service management for efficient collaboration

We designed the solution to be modular, so that new features and digital services can be added at any time

Central Platform

For tour operators—both as customers and as internal teams

24/7 availability

of relevant information, resulting in a noticeable reduction in back-office inquiries via email and phone

Digital Processes

such as accounting, communication, and administrative processes

Less coordination

across different systems

Flexible scalability

for future needs

Successful Validation

prior to the go-live, with approximately 70 partner businesses

The result: A scalable platform for digital partner communication

With the new partner portal, SERVICE-REISEN now has a central digital platform that significantly simplifies B2B collaboration, booking processes, and communication. Tour operators gain quick access to up-to-date information, documents, and features, while internal teams can manage processes with greater transparency. A key factor in the project’s success was the extensive pilot phase: Even before the official go-live in April 2026, the platform was tested and continuously optimized in collaboration with around 70 partner companies. User feedback was directly incorporated into the platform’s further development. The result is a field-tested, scalable solution that digitizes existing processes while simultaneously laying the foundation for future digital services in the travel and mobility sector.