Bremen/Giessen, April 14, 2026 – team neusta has entered into a strategic partnership with SERVICE-REISEN to drive sustainable digitalization in the bus and group tourism sectors. The goal is to develop future-proof digital solutions that streamline processes and significantly enhance the customer experience. The cooperation and development agreement was signed at ITB 2026 in Berlin.
The collaboration focuses on the long-term development of digital infrastructure in the bus and group tourism sectors. “Together with SERVICE-REISEN, we want to significantly advance digitalization in the bus industry and thus set new standards for efficiency and customer experience,” says Timo Hinrichsen, Managing Partner of neusta Schweiz AG.
First Project: New Customer Portal for SERVICE-REISEN
The platform is designed as a central digital interface and consolidates all relevant information and processes. Starting in May 2026, it will offer essential functions such as access to booking data, management of travel documents, and a transparent process overview. Self-service options, automated workflows, and personalized content will follow in subsequent phases. “The partnership with SERVICE-REISEN is an important step for us—we look forward to working together to make the bus industry more digital and to further develop it successfully in a sustainable manner,” said Hinrichsen.
The agreement also includes preferential terms for SERVICE-REISEN customers on team neusta products.
Both companies will provide information about the initiative at the RDA GTE in Cologne on April 28–29, 2026:
- neusta: Timo Hinrichsen, Booth C37
- SERVICE-REISEN: Nathalie Wallies, Booth D30
Photo:
Signing of the cooperation agreement at ITB 2026 in Berlin.
Outer left and right: Timo Hinrichsen and Lars Seinschedt (team neusta); center left and right: Kristiane Heyne-Strauch and Nathalie Wallies (SERVICE-REISEN).
Credit: SERVICE-REISEN
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